Privacy Policy
Poulter Family Restorations Limited Privacy Policy Notice
This document is designed to help you understand how Poulter Family Restorations Limited collects, uses, and shares your personal data, as well as explain your legal rights and how to exercise them.
We encourage you to take some time to review this information. We've aimed to keep it clear and straightforward, avoiding technical language. If there are any updates to how we handle your personal data, we'll do our best to keep you informed.
Poulter Family Restorations Limited is fully committed to safeguarding your data, and we recommend familiarising yourself with our practices. If you have any questions or need clarification, please don't hesitate to contact us.
What kind of Personal Data do we process?
We collect personal personal data for various purposes; with that in mind we have created a list of the types of personal data that we may collect, either directly from yourself or from other sources, in order to achieve those purposes.
The kind of data we may collect include:
Customer - Name, Address, Email, Telephone Number, Payment Details
Supplier - Name, Address, Email, Telephone Number, Payment Details
Sub-Contractors - - Name, Address, Email, Telephone Number, Payment Details
Video recording of the building entrances and main corridor for security purposes.
Why do we collect Personal Data?
Legal Obligations
Poulter Family Restorations Limited processes personal data primarily to meet any contractual obligations between us and you. If we request personal data in order to enter into or fulfil the terms of a contract, you will need to provide the relevant information; otherwise, we will be unable to deliver the goods or services you require. In these cases, the lawful basis for processing your data is that it is necessary for the performance of a contract.
We are also legally required to process personal data to meet our legal obligations, which include:
Meeting financial commitments or reporting to relevant financial authorities.
Complying with regulatory requirements and any applicable self-regulatory schemes.
Conducting necessary business operations and due diligence.
Cooperating with authorities to report criminal activity or prevent and detect fraud.
Investigating insurance claims, claims of unfair dismissal, harassment, discrimination, or any other legal claims requiring the organisation’s defence.
Legitimate Interests
Poulter Family Restorations Limited may process personal data for the following purposes, which are considered to fall within our legitimate business interests:
To provide requested goods and services.
To inform customers about products, services, or offers that may be of interest to them.
To send notifications to individuals who have requested to stay informed.
To invite participation in research in relevant areas of interest.
To enhance the quality of our services and better understand customer needs through feedback, reviews, or surveys.
To notify customers about changes to the goods and/or services that may impact them.
To recognise when individuals re-engage with our organisation.
To maintain and support products in active service.
To improve our website so content is delivered more efficiently.
To strengthen security measures protecting the data we are responsible for.
To safeguard the organisation’s assets.
Where does Poulter Family Restorations Limited obtain personal data from?
We collect personal data directly from you in several ways, including when you complete an online form or provide information to a representative of Poulter Family Restorations Limited.
We may also collect personal data from publicly accessible sources, such as:
Social media platforms, credit reference agencies.
Additionally, personal data may be gathered through the following methods:
From technical functionality that automatically collects data from your computer when you visit our online platforms.
From third-party organisations for future marketing purposes.
Who will Poulter Family Restorations Limited share your personal data with?
To achieve the purposes for which we process your personal data, we may need to share it with certain third parties.
We take all reasonable steps to ensure any third party with whom we share your data complies with data protection laws.
Where will Poulter Family Restorations Limited store your personal data?
Poulter Family Restorations Limited will not transfer your personal data to any country that has not been granted an adequacy decision under the General Data Protection Regulation.
However, we may share your personal data with third-party organisations that subsequently transfer the data. We will take all reasonable steps to ensure that these third parties also comply with data protection laws.
How long will Poulter Family Restorations Limited keep your personal data?
We will retain your personal data only for as long as necessary to achieve the purposes for which it was collected, in accordance with this privacy notice.
The following criteria determine the duration for which we will keep your personal data:
Until we are no longer required to do so in order to comply with regulatory requirements or financial obligations.
Until we are no longer required to do so by any applicable laws.
Until all purposes for which the data was originally gathered have become irrelevant or obsolete.
Until the goods and/or services we have provided are no longer in active use.
Until a request has been made for us to cease processing the data and for it to be erased; in some cases, where there is a continuing legal reason for retaining the data, we may choose to limit processing to what is absolutely necessary rather than erase it.
Your Rights, Our Responsibility
You are granted several rights as soon as you provide us with your personal information; some of these are mentioned above. We want you to know that at Poulter Family Restorations Limited, we take your rights seriously and will always act in a manner that respects our responsibility to uphold your legal rights.
The Right of Access
This right allows you to confirm whether your personal data is being processed and to receive relevant details about those processing activities and the personal data we hold about you.
If you would like access to the personal data we have regarding you, please contact us using the details below.
The Right to Rectification
This right is straightforward; if you find that the data we have about you is inaccurate or incomplete, you may request that we correct the error. We will make every effort to respond to such requests promptly.
The Right to Erasure
Also known as the ‘right to be forgotten’, this right allows you to request the deletion of your personal data.
This is not an absolute right; if you request the erasure of your personal data, we will delete as much of that data as possible but may need to retain some information if it is necessary.
In cases where we receive a request to erase personal data, if we must retain certain information, we will ensure that the remaining data is used only when absolutely necessary.
The Right to Object
The right to object is a fundamental freedom enjoyed in democracies. If you wish to object to how we use, or have used, your personal data, you may do so freely.
The Right to Complain
We always strive to uphold the highest standards and foster confidence in our organisation among our customers. To this end, we request that any complaints be brought to our attention first, so we can properly investigate the matter. If you wish to complain about Poulter Family Restorations Limited to a regulatory body, you may do so by contacting your local data protection supervisory authority.
Poulter Family Restorations Limited Contact Details
Channel Court Workspace,
8 Hill Road.
Clevedon,
BS21 7NE
01275 401811
hello@poulterrestorations.co.uk